Frequently Asked Questions

Click on the person icon to access your account registration, once you have completed your registration, you will have access to our complete catalog.

If you cannot find the product key, all purchased products appear in the 'My Library' section. Check the 'Spam' folder of your E-Mail. Make sure the e-mail address has been entered without errors. If you require a refund, please consult our refund policy, as licenses are for 1-time use only.

Check that there are no spelling errors when entering the key. Also, consult the activation guide that will be sent to you along with your email, check that you are activating on the correct platform.

You are viewing a different library than the product. You are logged in to the wrong account.

Check that your card has enough balance to complete the purchase, you can try using another payment method.

For a refund, please see the refund policy.

There are a wide range of payment methods available, which may vary depending on your country, supplier and the product in question. These include traditional methods such as credit card, debit card and PayPal.

Go to the customer service section to submit your case. Check the activation guide.

Please check the product label to see if it is available in your Region. These are as follows: GLOBAL (Any Country) EUROPE (Europe) US (North America) UK/CIS (Russia/Commonwealth of Independent States) LATAM (Latin America) ASIA (Asia) INDIA (India), although some licenses can be activated using a VPN service.